"The room was great and even had a nice patio that we could sit on together at the end of our day."
Chris from United States
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"We had a deluxe room with a matterhorn view, and it did not disappoint! Absolutely stunning views in a very clean, modern stylish room."
Joseph S
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"The hotel is within easy walking distance from the centre of the city."
Senna Mei San
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4-star alpine retreat in Zermatt
Accommodations
Hotel Phoenix offers 27 guest rooms, each with local wooden and stone design elements. Rooms range from about 21m2 to 28m2 and include options for balconies or terraces, some with views of the Matterhorn. Guests can choose between various room types, including Deluxe double rooms with Matterhorn views and Superior double rooms with bathtubs.
Dining
The hotel features a spacious breakfast room with glass walls and access to a terrace for morning meals. A buffet breakfast, including warm and cold dishes, is available until 10:00 am, providing a leisurely start to the day. The bar and lounge area includes a fireplace, creating a relaxed atmosphere for enjoying gourmet snacks and beverages.
Location
Hotel Phoenix is located in the quiet Wiesti quarter of Zermatt, within easy walking distance of the train station. The hotel is just minutes from Bahnhofstrasse, where guests can explore village shopping and dining. Access to the Matterhorn Glacier Paradise and Sunnegga-Rothorn Paradise lift stations is available via a quick walk to nearby bus stops.
Wellness and Services
The hotel takes pride in its commitment to environmental sustainability, utilizing geothermal heat for hot water and heating. Guests have access to a ski room equipped with ski boot heaters for warm boots each morning. After check-out, a shower facility is available, allowing guests to freshen up before departure.
Pet-Friendly Policy
Hotel Phoenix welcomes four-legged guests, allowing dogs in a comfortable setting. This pet-friendly policy ensures that guests can enjoy their stay alongside their pets. Special provisions cater to the needs of four-legged companions, making it easier for pet owners.
Highlights
Location: Quiet Wiesti quarter, minutes from the main station
Accommodations: Various room types with Matterhorn views
Dining: Buffet breakfast available until 10:00 am
Environmentally focused: Geothermal heat for minimal impact
“The quiet location provides both mountain views and easy access to Zermatt's ski lifts. Owners take a personal interest in their guests, offering tailored advice and even homemade treats. The modern chalet-style design is a welcome touch, along with access to a well-equipped fitness center across the street. I found the breakfast buffet particularly impressive, with a remarkable assortment of options.”
Olivia SmithEditor-in-Chief at Cheaphotels
Select your room type
The hotel provides a selection of rooms—doubles, family rooms, and suites—with perks like free cancellation, breakfast options, and great value deals
Deluxe Double Room
2 persons
26 sq. feet
2 Single beds
Balcony
Heating
room details
Standard Double Room
2 persons
21 sq. feet
2 Single beds
Heating
Coffee machine
room details
Superior Double Room
2 persons
22 sq. feet
2 Single beds
Balcony
Heating
room details
Show all rooms
Room rates & availability calendar
See the best prices and book your dates today!
July 2026 - July 2027
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Check-in/ Check-out
Amenities & services
Real traveler stories and honest reviews—no glossy ads, just authentic feedback to guide your booking
Facilities: Perfect
9.0/10Review score
General
No smoking on site
Wi-Fi
Safe deposit box
Express check-in/ -out
Concierge desk
Pets allowed
Security
Luggage storage
Ski storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Skiing
Hiking
Cycling
Golf course
Fishing
Guest Parking
Electric kettle
Services
Paid shuttle service
Pet amenities available
Housekeeping
Laundry
Tours/Ticket assistance
Welcome drink
Dining
Bar/ Lounge area
Special diet menus
Children
Cots
Board games
Spa & Leisure
Garden area
Leisure/ TV room
Room features
Heating
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
Show more
The Phoenix Hotel Zermatt Location
Untere Wiestistrasse 11, Zermatt, 3920,
Explore Zermatt
Explore Zermatt
Top Attractions
Activities
Dining
Entertainment
Matterhorn Museum
11 minutes' walk
Artifacts and exhibits showcase Zermatt's history and culture. Guided tours available during peak seasons.
The Matterhorn
30 minutes' walk
Iconic peak renowned for stunning views. Great for photography and hiking around the surrounding trails.
Mountaineer's Cemetery
11 minutes' walk
Memorial site for fallen climbers, offering a poignant glimpse into mountaineering history in the area.
Photopoint Kirchbrucke bridge
10 minutes' walk
Famous spot for breathtaking views of the Matterhorn. Ideal for an unforgettable photo opportunity.
Kumme Ski Area
3.4 km drive
Skiing and snowboarding opportunities for all levels. Equipment rentals are available nearby.
Relaxation at Forest Fun-Park Zermatt
20 minutes' walk
Outdoor adventure park featuring zip-lining and climbing. Great for families and thrill-seekers.
Cup's Italian Coffee House
11 minutes' walk
Cozy spot for authentic Italian coffee and pastries. Casual atmosphere perfect for breakfast or a snack.
Restaurant Blind Hard
11 minutes' walk
Local Swiss cuisine with a warm and welcoming environment. Specializes in fondue and seasonal dishes.
Zermatt Music Festival
10 minutes' walk
Annual festival featuring international artists. Engage in live performances and cultural evenings.
The Crazy Bar
10 minutes' walk
Lively bar with a variety of drinks and regular themed nights. Popular spot among locals and visitors alike.
Getting around town
City Centre
Zermatt 8 min · 2000 ft
Airports
Sion (SIR) 116 min · 47.8 mi
Agno (LUG) 243 min · 100.5 mi
Train
Zermatt railway station 6 min · 1700 ft
Train 2 min · 400 ft
Bus
Bus stop 17 min · 7.0 mi
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Check Rates
Property information and rules
Check-in
from 15:00-22:00
Check-out
from 08:00-11:00
Guest Parking
No parking available.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel The Phoenix Zermatt provides visitors with a free full breakfast.
Pets
Pets are allowed on request.
Languages
English, German, Dutch
Number of rooms:
27
Reviews and Ratings
What past guests shared about their stay
Review score
Based on 158 verified reviews
9.1 /10
Perfect
96 %
Recommend
Breakfast
9.5/10
Cleanliness
9.4/10
Comfort
9.4/10
Facilities
9.0/10
Free WiFi
8.3/10
Location
8.9/10
Paid Wi-Fi
7.5/10
Staff
9.5/10
Value for money
8.6/10
Pros
Wonderful staff
Superb breakfast
Spotless hotel
Stylish rooms
Cons
Misleading booking
Shabby balcony
Smoking loitering
Guest reviews
based on 283 reviews
9.0/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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FAQs
About The Phoenix Hotel Zermatt
How far is The Phoenix Hotel Zermatt from the city centre?
Zermatt city centre is reachable within a 10-minute walk from The Phoenix Hotel Zermatt.
What popular attractions are closest to the The Phoenix Hotel Zermatt?
Guests of the The Phoenix Hotel Zermatt can visit Zermatt-Sunnegga (a 6-minute stroll from the accommodation), or Parish Church of St. Mauritius placed 9 minutes' walk away.
Is there a parking at The Phoenix Hotel Zermatt?
Guests of The Phoenix Hotel Zermatt can take advantage of parking.
What is the earliest I can check-in at the hotel?
At the hotel, you can check in from 15:00 till 21:30 on the day of arrival.
What is the earliest and the latest I can check-out at The Phoenix Hotel Zermatt?
At The Phoenix Hotel Zermatt, you can check out from 08:00 till 11:00.
How much does it cost to stay at the Zermatt hotel?
The price for a room in the Zermatt hotel starts at $219.
What payment methods are available in The Phoenix Hotel Zermatt?
At The Phoenix Hotel Zermatt, you can pay using Visa, Mastercard, and EC-Card.
Is the staff at the The Phoenix Hotel Zermatt multilingual?
Yes, the staff of the The Phoenix Hotel Zermatt speaks German, Dutch, and English.
Which facilities are available in the Zermatt hotel?
Top locations of the Zermatt hotel include a lobby area and baggage storage, whereas guests' safety will be ensured with a safe deposit box.